Support & Help Center

Need help with Ultra Go? Find answers to common questions below or reach out to our team directly.

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If you can't find what you're looking for, feel free to email our support team directly. We typically respond within 24-48 hours.

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Frequently Asked Questions

What makes Ultra-Go different from other running apps?

Unlike standard GPS trackers, Ultra-Go focuses specifically on the complex logistics of ultramarathon racing: dynamic segment pacing based on elevation, detailed hourly nutrition strategy (carbohydrates, fluids, sodium), and crew coordination.

Is my physiological and race data safe and private?

Yes! All your physiological profile data, custom pantry inventory, and race strategies are stored locally on your mobile device. We do not use centralized cloud servers for your personal data, ensuring complete privacy.

Do I need an internet connection to use the app during a race?

No. Because your race strategy and data are stored locally on your device, you can access your pacing timelines, aid station details, and nutrition plans even in remote areas without cell service. It's important to note that the app is primarily designed for race preparation and for your crew to use during the race to track your logistics.

How does the app help my crew?

Ultra-Go streamlines crew support by generating dynamic packing lists, providing specific viewpoints with addresses/GPS coordinates, calculating live estimated arrivals (ETAs), and holding handoff instructions. You can even export clean PDFs to share with your team offline.

Can I use the app for standard training runs or FKTs?

Absolutely. You can categorize goals as a Race, an FKT (Fastest Known Time), or a Training run. You can also simulate custom hourly intake scenarios using the Nutrition Simulator.

Does the app support my preferred measurements?

Yes, you can seamlessly toggle between metric (kilometers, Celsius, milliliters) and imperial (miles, Fahrenheit, ounces) units in your Runner Profile.